Consumer Grievance Procedures
 

 

In the case that a consumer believes an interpreter or transliterator has behaved out of accordance with the RID Code of Ethics, the consumer may file a grievance against the interpreter (providing the interpreter is a member of RID). Grievances may be written or video-taped and must include:

- Grievant's name, address and phone number
- Interpreter's name and contact information
- Where and when the incident occurred
- Which tenet(s) of the RID Code of Ethics violated
           (Link to RID Code of Ethics)
- A complete explanation of the incident
- Any relevant evidence or documentation

The above must be sent within ninety (90) days of the incident to:

Grievance Committee
RID National Office
333 Commerce Street
Alexandria, VA 22314

The Regional Ethics Practices Board for the region in which the incident occurred will review grievances.
After a ruling is made, the consumer or the interpreter may appeal to the National Ethical Practices Board of the National RID.

For more information call, e-mail or fax National RID:

(703) 838-0030 Voice
(703) 838-0459 TTY
(703) 838-0454 Fax
E-Mail: Admin@RID.org